Privacy Policy

MAZIDO ("we," "our," or "us") is committed to protecting the privacy and security of individuals who interact with our website, services, or donations. This Privacy Policy explains how we collect, use, share, and protect personal data in connection with mazido.org and related services, including payment processing.

Scope & Applicability

This policy applies to visitors and users of the website mazido.org, individuals who interact via forms, newsletters, surveys, or other communications, and donors or supporters making payments or donations via card or other methods through mazido.org. If you provide personal information in any of these ways, this policy describes how we use and safeguard it.

Information We Collect

Personal data: name, email address, phone number, mailing address, organization or affiliation (if relevant), and other data you provide via forms or communications.

Payment/transaction data: payment method, cardholder name, billing address, transaction amount, currency, date. We do not retain full card numbers or CVV codes on our servers.

Technical and usage data: IP address, browser type, device type, operating system, cookies, analytics data, page views, time spent, referral data.

Communication data: any messages, feedback, comments, or inquiries you send us.

Purpose & Use of Data

We use your data to facilitate website functionality and user experience; process payments and donations securely; provide confirmations, receipts, and updates; respond to inquiries, feedback, or support requests; send newsletters or communications (if you opt in); comply with legal, tax, and regulatory obligations; and monitor, secure, and improve our website.

Payment & Card Processing Notice

All payments and donations are processed via trusted third-party payment gateways. MAZIDO does not store full card numbers, CVV details, or sensitive card data on our servers. Our payment providers are PCI DSS compliant and employ encryption and secure protocols. Transactions may require additional verification (e.g. 3D Secure / OTP). Use of such payment gateways is subject to the provider's own privacy and security policies.

Data Sharing & Disclosure

We will not sell or rent your personal data. We may share data with payment providers to complete transactions; with service providers (e.g. email, IT, hosting) under confidentiality obligations; with auditors, regulators, law enforcement, or courts when required by law; and in aggregated or anonymized form (e.g. statistical reports).

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal, accounting, or regulatory obligations, and defend legal claims, resolve disputes, or enforce our agreements. Once no longer needed, personal data will be securely deleted or anonymized.

Security Measures

We adopt technical, physical, and organizational safeguards — including encryption, secure servers, access controls, and regular security reviews — to protect personal data against unauthorized access, loss, alteration, or disclosure. No method is completely foolproof; some residual risk remains.

Your Rights

Subject to applicable laws, you may have rights to access, correct, or update your personal data; request deletion or restriction of processing; withdraw consent for communications; receive a copy of your data in portable format; and object to certain processing activities. To exercise these rights, contact info@mazido.org.

Cookies & Tracking Technologies

We use cookies, pixel tags, and analytics tools to understand website use and improve functionality. You can disable or manage cookies in your browser settings; disabling essential cookies may impede some site features.

International Transfers

Some services we depend on (such as payment gateways or hosting providers) may process data outside Kenya. Where such cross-border transfers occur, we ensure appropriate safeguards (e.g. standard contractual clauses) to protect your data.

Updates to This Policy

We may update this Privacy Policy occasionally. We will post changes on this page with a revised "Last Updated" date. For major changes, we may notify users by email or via our website.

Contact Information

MAZIDO, Mwangura Complex, next to Mwangea High School, P.O. Box 233, Voi, Kenya. Email: info@mazido.org. Phone: 0700 486557.