mazido.org Donation Refund Policy
Effective Date: 1st October, 2025
Last Updated: 1st October, 2025
MAZIDO (Management of Arid Zones Initiatives and Development Options International, “MAZIDO,” “we,” “us,” or “our”) is a registered nonprofit working to empower communities in ASALs (Arid and Semi-Arid Lands) through climate resilience, WASH, community development, and capacity building. We rely on donor trust and transparency. This Refund Policy governs requests for refunds of donations made via our website (www.mazido.org) or other official MAZIDO donation channels.
1. General Principle: Donations Are Final
Donations are intended to support our mission and core operations as soon as they are received and processed. Therefore, donations are generally non-refundable once the transaction is completed and funds disbursed. Donors should carefully verify donation amounts, frequency (one-time vs recurring), and method before confirming. However, because we recognize there may be exceptional circumstances, we allow a limited window and conditions under which refunds may be granted (see Section 2).
2. Circumstances Eligible for Review
A refund may be considered only in the following cases, subject to verification and at our sole discretion:
1. Duplicate Donation – If a donor inadvertently made the same donation twice.
2. Incorrect Donation Amount – If a donor entered the wrong amount by mistake.
3. Unauthorized or Fraudulent Transaction – If the transaction was made without the donor’s consent.
4. Processing or Technical Error – If an error caused by our payment processor (KCB/Visa) resulted in a wrong or duplicate charge.
2A. Gifts Exceeding USD 50,000
For major contributions, MAZIDO recognizes the importance of mutual clarity and accountability between the organization and the donor.
1. Gift Agreement: When a single donation or cumulative commitment exceeds USD 50,000.00 (or the equivalent in another currency), MAZIDO may engage the donor through a formal Gift Agreement. This document will specify the intended purpose and utilization of the gift, outline any reporting expectations, and require both parties to review and sign before any utilization of funds.
2. Donor Review & Approval: The Agreement provides the donor with an opportunity to review, approve, or request reasonable modifications to the intended use of funds before MAZIDO implements the project or activity supported by the gift.
3. Refund Limitation: Once the Gift Agreement has been reviewed and signed by both parties, the donation shall be considered final and non-refundable. A refund will only be considered if MAZIDO is found to have materially violated the terms of the Gift Agreement or misapplied the USD 50,000.00 donation contrary to the documented purpose.
4. Dispute Resolution: In case of disagreement concerning the implementation of a Gift Agreement, both parties will first seek resolution through mutual discussion before resorting to legal or banking channels.
3. Refund Request Process & Requirements
Time limit for request: Donor must submit refund request within seven (7) business days from the date of the donation. Requests beyond this period may not be considered.
How to submit a request: Email the request to info@mazido.org with subject line “Donation Refund Request.”
Information to include:
– Donor’s full name
– Date and time of donation
– Amount donated
– Mode of payment (Visa, Mastercard, etc.)
– Transaction reference(s)
– Reason for refund
– Contact information
– Copy of the donation transaction record
4. Review & Decision
Our Finance & Compliance team will review the request, verify transaction records with our payment processor and bank, and determine whether the refund is justified. Additional documentation may be requested from the donor or payment processor.
5. Refund Execution & Timing
If a refund is approved, it will be processed within fourteen (14) business days from approval. Refunds will be returned via the same payment method and in the same currency as the original donation. Any bank or processing fees may be deducted from the refund amount. MAZIDO is not responsible for delays caused by banks or intermediaries.
6. Tax Receipts and Records
If a tax-deductible receipt was issued for the donation, and the donation is refunded, MAZIDO will issue a cancellation or adjustment letter to the donor. Donors are responsible for ensuring their tax filings reflect the refund appropriately.
7. Disputes, Chargebacks & Indemnification
MAZIDO encourages donors to contact us first before initiating a chargeback. If a donor initiates a chargeback, MAZIDO reserves the right to contest it. Donors agree to cooperate in resolving such matters.
8. Compliance, Record-Keeping & Confidentiality
MAZIDO maintains strict internal financial controls and secure donor records. All refund and donation records are retained for at least seven (7) years for audit and compliance purposes. Donor data is handled in accordance with Kenya’s Data Protection Act.
9. Modifications to Policy
MAZIDO reserves the right to amend or update this Refund Policy at any time to remain compliant with banking regulations, Kenyan laws, or payment processor rules. Updates will be posted on www.mazido.org and take effect immediately.
10. Governing Law & Contact Information
This Refund Policy shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be subject to the jurisdiction of the courts of Mombasa County, Kenya.
Contact Information:
MAZIDO (Management of Arid Zones Initiatives and Development Options International)
Office: 233 Voi, Mwangura Complex next to Mwangea High School, Voi, Kenya
Email: info@mazido.org | finance@mazido.org
Phone: +254 789 449 828
Website: www.mazido.org
